Canadians, especially older adults and their caregivers, struggle through fragmented and frustrating systems. What they deserve is structured help.

Canadians, especially older adults and their caregivers, struggle through fragmented and frustrating systems. What they deserve is structured help.

A woman caring for her older mother is told she cannot make a direct application to a specialized provincial home-care program because her mother needs a referral from a case coordinator. She waits 2 months before her mother gets assigned a coordinator, and then a...